Front Desk & Executive Assistant

Accent Homes Inc Alexandria, VA Full-time In office

About Accent Homes

Accent Homes is a 50+ year, family-owned property management firm in Northern Virginia that treats rentals over $2,000/month like investments, so owners grow their wealth without getting dragged into daily management.

We manage with a business mindset: clear math, strong communication, and serious owner protection (21 day lease guarantee, tenant replacement, rent protection, damage and eviction coverage).

Our long-term target: 4,000 doors under management and a $150M syndicated portfolio. This role keeps the office and leadership organized so we can get there.

The Role

As our Front Desk & Executive Assistant, you are the first face and voice of Accent Homes and the person who keeps our broker and office organized.

You will:

• Run the front desk: phones, visitors, mail, keys, basic office coordination
• Support owners, tenants, and vendors with clear, timely communication
• Keep the broker's calendar, inbox, and follow-ups organized and moving

You're not "just a receptionist." You are the hub that keeps owners, team members, and leadership on track.

Compensation & Benefits

• Salary: $48,000 - $52,000 per year, depending on experience
• Performance Bonus: Up to $2,000 - $3,000 per year based on clear metrics
• Benefits:
• Employer-supported medical, dental, and vision coverage
• 401(k) with company match after your ramp period
• Monthly JOONstyle wellness & learning stipend
• Paid time off and company holidays

What You'll Do

Front Desk & Office Support

• Answer and route incoming calls; greet visitors, vendors, and delivery drivers
• Manage mail, packages, keys, and general office organization
• Confirm next day appointments (owners, tenants, vendors, inspectors)
• Keep the lobby and front desk area looking professional

Owner / Tenant / Vendor Support

• Send and respond to basic emails using company templates
• Help prepare and send management agreements, renewal packets, and notices
• Log calls and notes into our systems (Follow Up Boss, LeadSimple, Rent Manager)
• Make sure documents are complete, signed, and filed correctly

Executive Assistant to Broker

• Manage the broker's calendar: schedule, reschedule, and protect focus time
• Prepare simple summaries and reminders for upcoming meetings
• Track follow ups and "open loops" so nothing falls through the cracks
• Help with light personal admin related to the business (travel, meetings, etc.)

Systems & Reporting

• Keep contact information and stages updated in our CRMs
• Run simple weekly reports (calls, voicemails, appointments, basic metrics)
• Help improve checklists and templates as you see patterns

What Success Looks Like

After ramp, success looks like:

• 95%+ of calls answered live during business hours
• Voicemails and front desk messages returned within the same business day
• No owner/tenant/vendor email sitting unanswered for more than 24 hours
• Broker's calendar is accurate 2+ weeks out with no missed commitments
• Documents are errorfree, signed, and filed the same day they're completed

Who You Are

• 1-3+ years in an administrative, receptionist, office coordinator, or assistant role
• Comfortable on the phone, in person, and over email
• Highly organized; you like checklists, calendars, and finishing tasks
• Confident with computers (email, calendars, basic spreadsheets; we'll train on our software)
• Based in Northern Virginia and able to work onsite in Alexandria fulltime

How We Operate

Our core values:

• Driven - You move fast and push through challenges.
• Coachable - You seek feedback and apply it.
• Innovative - You look for better ways to support the team and owners.
• Loyal - You take care of our owners, partners, and team.
• Do the Right Thing - You align with client goals and own the experience.

If you want to be the organized heartbeat of a growing property management company and help us deliver a "zero hassle" experience for NOVA owners, apply.